Program Manager - Full Time

Program Manager

Want to join a dynamic company where your ideas and talent really matter?

Do you have a strong desire to connect people with each other through technology and entertainment while driving results?

You may have what it takes to join our Hisense team to support Consumer Electronic and Home Appliances within National Retailers as a Hisense Program Manager. The Program Manager will act as a subject matter expert, recruit and onboard new hires and act as a client liaison between the client, and the field, managing all aspects of the field including: driving performance against KPIs; advocating for the brand and providing coaching, mentoring and leadership to your team; and keep up to date on the current technology, competitive advantages, and brand initiatives to communicate to your team and consumers. Ideal individual will be responsible for leading a team of direct reports in alignment with program and client needs.

Responsibilities:

• Recruits and trains the Field team in designated hiring locations.
• Coordinate local or regional carrier event support, retail store visits, training events, and virtual training sessions, driving market share and sales volume/incentives in the field, call center support and large-scale customer or client events.
• Manage performance of a team which will include in-store visitation, performance evaluation, side-by-side selling, career plan development, and other staff assessments as needed.
• Collaborate with client on all quarterly KPI’s.
• Facilitate weekly conference calls with team and communicate with internal and client on a regular basis.
• Provide leadership, guidance and motivation to direct reports in order to develop skill sets based on their career goals and overall program goals
• Generate weekly, monthly, and quarterly reports of field performance to review with client.
• Provide strategic program direction and development; manage program KPIs, budgets, and provide prompt creation and communication of all reports.
• Communicate with client as needed to understand strategic direction and empower the field to create added-value programs that achieve client goals and objectives.
• Provide strategic client solutions in conjunction with the internal teams; evaluate program results, impact change and turnkey all aspects of an account.
• Display a professional demeanor while representing our client and T-ROC.
• Manage Program budget and supports account financials, account budgets.
• Travel may be required.

T-ROC

Requirements:

• High school diploma or equivalent required; College degree preferred.
• 5-7 years of retail management, field management, or territory management; Previous experience in a field sales/retail environment preferred.
• Wireless industry and/or Consumer Electronics experience is preferred.
• Essential skills - Well organized, capable of managing many activities in parallel.
• Ability to manage a team remotely, coach and develop direct team.
• Strong interpersonal communication skills both written and verbal.
• Proficient in generating weekly, monthly, and quarterly reports.
• Detail-oriented; possess time management and organizational skills.
• Ability to build relationships and demonstrate solid customer service skills.
• Must possess strong self-confidence and the ability to build personal credibility.
• Compelling presentation and influencing skills.
• Ability to be flexible and adapt quickly.
• Computer Skills: Proficient in Word, Excel, PowerPoint, Access and Outlook.
• Travel Required (-35%)
• Degree preferred or equivalent work experience
• 1-2 years of being the leader of a major program
• 2+ years of client service experience
• 3+ years CE or HA experience

Who is T-ROC? At T-ROC, we empower people with Power of People and Technology. You will have in the palm of your hand, the hottest brands rocking the most innovative technologies on the planet! Your knowledge will be the fuel that brings technology to life for your T-ROC customers!

What it is like to be a T-ROC’ER, your entrepreneurial spirit will be valued. Your desire to work honestly and with the utmost level of integrity will be appreciated while amazing customers with your technical expertise. Do you crave change? We do so with gusto and have fun the T-ROC way!     

Equal Opportunity Employer / Special Accommodations

T-ROC is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, T-ROC will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email ADA@trocglobal.com describing the accommodation.