Field Trainer

Who is T-ROC?

At T-ROC (The Revenue Optimization Companies), we blend innovation, technology, and an energetic team spirit to revolutionize retail. We're a dynamic and forward-thinking company that thrives on creativity and collaboration. Our mission is to empower businesses to achieve new heights in sales and customer engagement through cutting-edge technology and data-driven strategies. With us, you'll join a vibrant community where your ideas matter, your growth is encouraged, and every day brings new opportunities to make an impact. Ready to rock your career with T-ROC? Join us and be part of something extraordinary!

Position Summary:

The Field Trainer will play a crucial role in maintaining and enhancing the proficiency of our employees across all our AT&T locations. This individual will be responsible for conducting comprehensive training programs, traveling to train employees in person, and continuously developing the skills of our workforce to ensure they excel in their roles. The primary focus will be on delivering high-quality training that aligns with TROC and AT&T standards and objectives.

Key Responsibilities:

• Essential duties and responsibilities
• Responsible for communicating with and facilitating new hire training remotely and in person for all new T-ROC AT&T employees.
• Work with T-ROC- and AT&T training teams to develop educational material, including presentations, role-playing, job simulations, case studies, and other tools and approaches to improve employee skills and productivity.
• Mentor new salespeople, design individual and team training courses, and prepare educational material.
• Conduct field training sessions virtually and in-store/in-market to support ongoing program needs.
• Must be available for multi-day overnight travel.

What it Takes to ROC This Role:

• Extensive Wireless and fiber broadband internet knowledge (AT&T preferred)
• Competency in writing and speaking skills for retailer sales audiences.
• Minimum 3 years of presentation and training curriculum development specifically related
• to wireless (cellular), high-speed internet, and/or consumer electronics sales experience.
• Design and develop clear, engaging, aesthetically formatted courses that align with organizational goals and partner requests. This includes creating AT&T training materials, choosing delivery methods (e.g., online, in-person), and scheduling sessions.
• Extraordinary attention to detail in content creation and language nuance.

Why Join T-Roc:

• Opportunity to work with a dynamic team in a fast-paced, growth-oriented environment.
• Access to professional development and career growth opportunities.
• A collaborative and supportive work environment that values innovation and excellence.
• Competitive salary and benefits package including unlimited vacation time. 

Equal Opportunity Employer / Special Accommodations

TROC is an equal opportunity employer, committed to the full inclusion of all qualified individuals. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. Equal access to programs, services, and employment is available to all qualified persons. As part of this commitment, T-ROC ensures that reasonable accommodation is provided to applicants requiring such accommodation to complete the application and/or interview process. If reasonable accommodation is needed, please email wesupportu@trocglobal.com describing your needs.